Refund Policy

Refund Policy

1. Eligibility for Refunds:

Damaged or Defective Products: If a product arrives damaged or defective, customers must provide clear evidence, such as photos or videos, within 30 days of receipt to be eligible for a refund or replacement.

Order Delays: Orders that have not arrived within 60 days from the shipping date (45 days for the USA, 110 days for Brazil) are considered delayed. Customers should contact us with their order details to initiate a refund or resend request.

Incorrect Items: If the wrong item is received, customers must notify us within 30 days with supporting evidence to qualify for a refund or exchange.

2. Ineligible Refunds:

Buyer’s Remorse: Refunds are not provided for customers who change their minds or no longer want the product after purchase.

Incorrect Shipping Information: Refunds will not be issued for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.

3. Return Process:

Initiating a Return: Customers wishing to return a product must contact our customer service within 30 days of receipt, providing the reason for return and photographic evidence if applicable.

Return Shipping: If a return is authorized, customers may be responsible for return shipping costs unless the return is due to our error.

Refund Method: Approved refunds will be processed to the original payment method or as store credit, based on the customer's preference.

4. Processing Time:

Refunds: Once a return is received and inspected, refunds will be processed within 7-10 business days.

Resends: If a resend is requested for damaged, defective, or incorrect items, the new item will be shipped within 7-10 business days.

5. How to Contact Us:

Email: [email protected]

Phone: +6585907906

Address: 51 Lengkok Bahru, 150051